今天給各位分享外貿(mào)業(yè)務(wù)員詢盤回復(fù)模板的知識(shí)，其中也會(huì)對(duì)外貿(mào)詢盤話術(shù)進(jìn)行解釋，如果能碰巧解決你現(xiàn)在面臨的問(wèn)題，別忘了關(guān)注本站，現(xiàn)在開(kāi)始吧！

本文目錄一覽：

• 1、老外貿(mào)業(yè)務(wù)員教你怎么回復(fù)詢盤
• 2、如何更好的回復(fù)客戶的詢盤郵件！
• 3、外貿(mào)詢盤回復(fù)模板
• 4、求一篇關(guān)于衣服交易的詢盤發(fā)盤還盤接受的中文函電范文。其他產(chǎn)品也行。
• 5、英文詢盤郵件回復(fù)范文
• 6、外貿(mào)客戶泛?jiǎn)査挟a(chǎn)品詢價(jià)的回復(fù)技巧

老外貿(mào)業(yè)務(wù)員教你怎么回復(fù)詢盤

推薦看下，很全面的哦！ 分析，回盤，跟進(jìn)。這個(gè)是一個(gè)重復(fù)，長(zhǎng)期，痛苦，彷徨，讓人快堅(jiān)持不下去的一個(gè)過(guò)程，也是一個(gè)磨練意志的過(guò)程。用電子商務(wù)做外貿(mào)，貴在堅(jiān)持，重在維護(hù)。貴在每天堅(jiān)持有良好的心態(tài)，堅(jiān)持要做每天在做的處理詢盤和報(bào)價(jià)。堅(jiān)持對(duì)自己產(chǎn)品的信心！重在對(duì)已經(jīng)成交客戶的維護(hù)，對(duì)未成交詢盤不斷的跟進(jìn)和維護(hù)！ 步驟/方法 使用電子商務(wù)平臺(tái)洽談外貿(mào)業(yè)務(wù)，大家遇到的共同問(wèn)題是什么? 1、我回復(fù)了買家，為什么買家不理我? 分析原因： 1）郵件客人并沒(méi)有收到！ 解析：現(xiàn)在有很多國(guó)內(nèi)的廠家，商人，用的郵箱地址仍然是免費(fèi)的郵箱，甚至是數(shù)字郵箱（163，126．com?為后綴的郵箱）這類郵箱地址很容易被國(guó)外客人的郵件服務(wù)器辨別為垃圾郵箱，還沒(méi)有等到客人收到你的回盤信息，客人的服務(wù)器已經(jīng)將你所發(fā)送的郵件直接退回或者刪除，客人自然不會(huì)回復(fù)給你，因?yàn)樗揪筒辉盏洁]件！ 解決：用國(guó)際通用的郵箱如hotmail．com，gmail．com，yahoo．com這類免費(fèi)郵箱，比較好，不容易被分析為垃圾郵件！另外可用公司名購(gòu)買的企業(yè)郵箱，以公司名為后綴的郵箱和客人聯(lián)絡(luò)的，這個(gè)不是免費(fèi)使用，通常是做了公司網(wǎng)頁(yè)后，送的公司郵箱，每年是要收費(fèi)的。同樣，這個(gè)以公司名后綴的郵箱也一定要找相關(guān)公司做郵箱的“雙向解析”。這樣，你所發(fā)送的郵件才會(huì)被客人的郵箱服務(wù)器通過(guò)，客人才會(huì)順利收到郵件！ 2）郵件中有病毒 解析：大家有沒(méi)有每天查殺計(jì)算機(jī)內(nèi)的病毒呢?試想，如果客人收到一封你的郵件，但你的郵件中帶有病毒并被客人的殺毒軟件所查出，客人會(huì)看郵件，還是直接刪除郵件呢?這個(gè)問(wèn)題是很顯然的。 解決：解決辦法很簡(jiǎn)單，就是定時(shí)定點(diǎn)對(duì)你的計(jì)算機(jī)進(jìn)行徹底查毒，保證自己所發(fā)郵件是不帶任何病毒及木馬程序。 3）發(fā)送的時(shí)間有時(shí)差，及客戶看郵件的時(shí)間！ 解析：很多做外貿(mào)人員認(rèn)為，一旦收到? 詢盤 ?就馬上回復(fù)，認(rèn)為及時(shí)盡早的回復(fù)，客人一定會(huì)對(duì)此滿意和贊賞并會(huì)有所回復(fù)！這樣做是對(duì)的，但忽略了很重要的一點(diǎn)，除了亞洲一部分國(guó)家及澳洲地區(qū)國(guó)家，絕大部分客戶和中國(guó)是有時(shí)差的。就算你馬上回復(fù)了客人，客人也會(huì)在他上班的時(shí)間才能看到郵件。而且客人所發(fā)的? 詢盤 ?，肯定也不會(huì)只有你一個(gè)人回復(fù)，肯定有大把的供應(yīng)商相爭(zhēng)回復(fù)，這樣，最早回復(fù)的郵件按照郵箱的排列的順序被沉到了最底層。如果客人在上面的郵件中找到感興趣的供應(yīng)商，就根本不會(huì)看最底層你的郵件！ 解決：了解客人當(dāng)?shù)氐臅r(shí)差及上班時(shí)間，按照客人的上班時(shí)間發(fā)送，這個(gè)，只需要簡(jiǎn)單的郵件定時(shí)發(fā)送就可以辦到！另外一點(diǎn)，我覺(jué)得非常好，就是按照客人的上班時(shí)間，在線和客人聯(lián)系！比如歐洲等國(guó)家和中國(guó)的時(shí)差為－6到－8個(gè)小時(shí)，那么當(dāng)我們?cè)谙挛?－4點(diǎn)的時(shí)候正是客人上班的時(shí)間，這樣下午和客人發(fā)郵件，極有可能收到客人的回復(fù)，收到客人回復(fù)后立即也回復(fù)，或者能在Trademanger?或者M(jìn)SN上能和客人在線及時(shí)溝通，這樣也是最好的溝通方法。 4）客人休假及發(fā)郵件的密度 解析：除了及時(shí)和客人聯(lián)系外，還要了解客人所在地的法定節(jié)假日或者休息時(shí)間！有過(guò)多國(guó)家的客人是很遵守作息時(shí)間的，一旦休息或者放假，是絕不做事的！所以了解客人的放假時(shí)間也是很重要的。 你所發(fā)送的郵件密度也非常重要，如果密度過(guò)高，每天至少三封，這樣很有可能被客人被認(rèn)為是騷擾或者垃圾郵箱而將你加入黑名單。 解決：講師提出的最好的郵件密度為：第1天－第2天－第6天－第13天－第28天－每隔1個(gè)月！就是，一開(kāi)始發(fā)送后，第二天沒(méi)回復(fù)再追加一封，再?zèng)]回復(fù)過(guò)4天，就是第6天再追加一次，如果再?zèng)]回復(fù)就是再過(guò)一個(gè)星期再發(fā)，再過(guò)半個(gè)月再發(fā)，然后每個(gè)月定時(shí)發(fā)送！當(dāng)然，發(fā)送的內(nèi)容千萬(wàn)不要一樣，標(biāo)題也要經(jīng)常變換。不要放棄任何一個(gè)客人，就算沒(méi)有回復(fù)，也要每個(gè)月發(fā)送郵件！讓客人認(rèn)識(shí)你，記得你，當(dāng)客人一有你所生產(chǎn)的產(chǎn)品 詢盤 時(shí)，第一個(gè)就會(huì)想到你！ 2、為什么有些買家聯(lián)系了幾次就沒(méi)有音訊了? 分析問(wèn)題： 1）客戶不相信我 解析：有很多客戶曾經(jīng)受到很多國(guó)內(nèi)不道德商人的詐騙，導(dǎo)致他們?cè)诤臀覀儨贤ǖ臅r(shí)候，如果有一點(diǎn)感覺(jué)不對(duì)勁的地方，就不會(huì)輕易和我們聯(lián)系！ 解決：在開(kāi)始和客人聯(lián)系的時(shí)候，把公司的? 海關(guān) ?備案登記表掃描發(fā)給客人，讓客人相信我們是正牌，正規(guī)做生意的公司！ 2）市場(chǎng)周期 解析及解決：要了解產(chǎn)品的市場(chǎng)周期，要明確知道此產(chǎn)品的淡季和旺季。曉得產(chǎn)品的淡旺季，讓你掌握好時(shí)機(jī)和客人取得聯(lián)系！ 3）已在聯(lián)系其他的供應(yīng)商 解析及解決：很多同僚會(huì)遇到這種情況，郵件發(fā)送后，客人回復(fù)已經(jīng)在和其他供應(yīng)商聯(lián)系！遇到此狀況千萬(wàn)不要有任何放棄的想法，保持和客人的聯(lián)系。如果客人和現(xiàn)在供應(yīng)商發(fā)現(xiàn)問(wèn)題，他會(huì)即刻和你聯(lián)系！如果發(fā)現(xiàn)客人是潛在的客戶，一定要慎重報(bào)價(jià)，有人心想，把價(jià)格報(bào)高一點(diǎn)，也許客人會(huì)還價(jià)之類的，但殊不知，如果客人收到很多詢盤，如果你的價(jià)格和其他供應(yīng)商的價(jià)格相差太多，客人根本就不會(huì)考慮到你，不會(huì)和你還價(jià)，就直接將你CUT掉！ 4）郵件表達(dá)不清楚 解析和解決：這個(gè)主要是針對(duì)新的外貿(mào)人員來(lái)說(shuō)的，郵件的寫作不是寫英文小說(shuō)或者抒情文，最主要的是簡(jiǎn)單，明白。要清楚明白的知道自己要表達(dá)的意思，也要讓客人能看懂你所表達(dá)的意思。 在剛開(kāi)始的詢盤中，有時(shí)，我們發(fā)了很多詢盤，但沒(méi)有任何消息。站在客人的角度上想問(wèn)題，客戶是有權(quán)保持沉默的！當(dāng)他有需求或者你的郵件另他印象深刻的時(shí)候，才能夠和你聯(lián)系！所以對(duì)客人千萬(wàn)不要放棄！把握好任何一個(gè)機(jī)會(huì)！ 3、反饋有好多啊，可沒(méi)有我想要的大買家? 明確自己的定位對(duì)應(yīng)市場(chǎng)的認(rèn)證不要迷信大買家 大客戶不是常有的，能遇到真正大買家的機(jī)會(huì)并不多，大買家都是自己在長(zhǎng)期的業(yè)務(wù)往來(lái)中建立和培養(yǎng)起來(lái)的?？腿嗽谂囵B(yǎng)工廠，同樣，工廠也在培養(yǎng)客人！大客戶通常都需要相對(duì)應(yīng)較高的產(chǎn)品認(rèn)證及工廠環(huán)境，如果你沒(méi)有相關(guān)的條件，就很可能被大客戶拒絕。而且，也不要迷信大客人，真正大客人的大訂單也要慎重處理，做的大，賠得更大，也許就一個(gè)大客戶，出現(xiàn)了質(zhì)量問(wèn)題后，就可能讓你傾家蕩產(chǎn)。 4、和客戶一直都有郵件聯(lián)系，但是客人就是不下訂單。 分析：遇到這種問(wèn)題，如果是個(gè)專業(yè)客戶，就有可能是和其他的供應(yīng)商正在合作脫不了關(guān)系！ 采取措施：想盡一切辦法找到客戶的直接聯(lián)系方式，不能僅僅用郵件聯(lián)系，要用MSN，ICQ，SKYPE，YAHOO通等，甚至是電話。現(xiàn)代外貿(mào)人中，往往忘記了最基本的聯(lián)絡(luò)方式，電話。千萬(wàn)不要忘記打電話，你完全可以發(fā)了幾封郵件沒(méi)收到客人回復(fù)后，致電給客人問(wèn)清楚是否收到客人的郵件！讓客人記起你，關(guān)注你！ 怎么樣才能讓買家把訂單給我? 其實(shí)這個(gè)不是問(wèn)題，是我們業(yè)務(wù)員要的目標(biāo)?！盀槭裁从行┵I家聯(lián)系了幾次就沒(méi)音信了?”到了這個(gè)時(shí)候的客戶，是確實(shí)有需要的客戶。怎么讓客戶把訂單給我們，重點(diǎn)要解決這樣的詢盤客戶。我們要擺正確自己的心態(tài)，對(duì)詢盤進(jìn)行仔細(xì)的分析和處理！ 分析和判斷詢盤 1、詢盤的分類 1）毫無(wú)關(guān)系的詢盤 2）沒(méi)有提到相關(guān)產(chǎn)品，只是尋求合作的詢盤 3）有提到具體產(chǎn)品的詢盤 4）提到產(chǎn)品的同時(shí)還需要一些價(jià)格，裝箱和出貨資料的詢盤 2、如何處理不同類別的郵件 1）過(guò)濾掉毫無(wú)關(guān)系的詢盤 2）培養(yǎng)大致尋求合作的詢盤，回盤之后沒(méi)有了下文，定期的用不同新穎的標(biāo)題郵件進(jìn)行再次跟蹤。郵箱也可以偶爾換換著聯(lián)系！ 3）主攻，提到產(chǎn)品的同時(shí)還需要一些價(jià)格，裝箱和出貨資料的詢盤，主攻這類詢盤，以多種的銷售方式促進(jìn)客戶提早定樣品！ 4）需要注意的是，在分類詢盤和回復(fù)的同時(shí)，一定要警惕客戶用不同的郵箱套問(wèn)產(chǎn)品的價(jià)格。遇到一個(gè)地區(qū)的同一產(chǎn)品的詢價(jià)要謹(jǐn)慎處理！ 3、主攻客戶的判斷標(biāo)準(zhǔn) 通過(guò)客戶的資料和客戶詢盤的重點(diǎn)判斷，找出客戶直奔的主題。 例如： 詢問(wèn)產(chǎn)品的包裝尺寸（客人在有訂單的前提下，在算裝箱量）和其他同類產(chǎn)品之間的差異。（客人在比較，你的產(chǎn)品貴在哪里?）詢問(wèn)產(chǎn)品的對(duì)應(yīng)認(rèn)證。（客人肯定是正規(guī)渠道的公司，也許是官方的客戶）產(chǎn)品的關(guān)鍵零部件要求。加工過(guò)程中的應(yīng)用工序。一個(gè)不離譜的價(jià)格要求。（客人肯定已經(jīng)做過(guò)價(jià)格比較。） 4、潛在客人如何培養(yǎng) 1）建立一個(gè)長(zhǎng)效的聯(lián)系機(jī)制和辦法 2）采用特別提醒和優(yōu)惠促銷等活動(dòng)，用利益驅(qū)動(dòng)他們和我們合作。 3）采用口碑營(yíng)銷來(lái)培養(yǎng)客戶。 4）做長(zhǎng)期的準(zhǔn)確報(bào)價(jià)，讓客人時(shí)刻感受到壓力！（提示下個(gè)月要漲價(jià)，給客人壓力） 詢盤回復(fù) 一、郵件主題 郵件給的主題要有吸引力，力求標(biāo)新立異，第一時(shí)間吸引客戶的眼球。如果判定是真正的客人，一定要在我們的郵件標(biāo)題上花點(diǎn)功夫。 例如：Sell?Facemask（?CE，?ISO，?FDA，?BFE）（直接標(biāo)產(chǎn)品所認(rèn)證的證書(shū)在標(biāo)題上！） The?best?pricelist?for?Facemask?。。?！ Surprise－Facemask Facemask（CE，?FDA，?BFE）－－－USD10．00（標(biāo)題上直接標(biāo)價(jià)格?。?二、正文內(nèi)容 給自己公司簡(jiǎn)介做重點(diǎn)介紹，突出產(chǎn)品性能和所擁有的各項(xiàng)認(rèn)證，巧妙的應(yīng)用電子版的catalogue和Pricelist． 一開(kāi)始不要急于報(bào)價(jià)。了解客人的尋求及合理分析分類后慎重報(bào)價(jià)！也可利用圖片報(bào)價(jià)，把我們公司的各個(gè)產(chǎn)品圖片發(fā)給客人，對(duì)那種不懂英文交流的客戶，越簡(jiǎn)單，客人越容易理解！ 三、設(shè)置回復(fù)模板 是指通過(guò)對(duì)大量的客戶進(jìn)行總結(jié)，對(duì)不同國(guó)家，不同要求，不同價(jià)格的客戶做出不同樣板的回盤！禁止千篇一律的回復(fù)！設(shè)定簡(jiǎn)單、易懂和圖片結(jié)合的回復(fù)模板。 四、報(bào)價(jià)實(shí)務(wù) 1、對(duì)開(kāi)始有反饋的客戶，設(shè)定梯度報(bào)價(jià)，例如： 設(shè)定MOQ。MOQ是什么價(jià)格?散貨是什么價(jià)格?整個(gè)集裝箱是什么價(jià)格?全年合作是什么價(jià)格?模具費(fèi)用等等。模具費(fèi)可以返還，到達(dá)什么量后返還，但不返現(xiàn)金，返還產(chǎn)品收取樣品費(fèi)用。如何應(yīng)對(duì)免費(fèi)要樣品者。針對(duì)我們貨值比較便宜的產(chǎn)品，可以免樣品費(fèi)，但需要支付快運(yùn)費(fèi)！ 2、報(bào)價(jià)郵件必須要寫的東西： －產(chǎn)品型號(hào)和配置（用圖片） －根據(jù)訂貨的數(shù)量來(lái)給客戶的報(bào)價(jià)。 －目的港的信息（ FOB ， CIF ，…．） －報(bào)價(jià)的有效期 3、簽名 留下自己公司的聯(lián)系信息：公司的名稱，電話，傳真，地址，郵件地址，主郵箱及備用郵箱。 特別提醒： 看詢盤客戶所屬國(guó)家按時(shí)區(qū)去回復(fù)郵件。盡量讓客戶在上班時(shí)間收到你的郵件！切記不要急于給客人報(bào)價(jià)，要先摸清客人的底細(xì)和狀況！

如何更好的回復(fù)客戶的詢盤郵件！

做外貿(mào)從業(yè)人員可能都有這樣的經(jīng)歷：及時(shí)回復(fù)了買家詢盤，但似乎總是“石沉大?！?，這是為什么呢？是郵件內(nèi)容太多無(wú)針對(duì)性？?jī)?nèi)容太少買家沒(méi)興趣？還是我們的英語(yǔ)水平需要再提高？我們可以想象，買家通過(guò)Made-in-China.com尋找感興趣的中國(guó)供應(yīng)商時(shí)，往往不會(huì)只針對(duì)一位會(huì)員發(fā)送詢盤，如何才能讓買家繼續(xù)回復(fù)我們？跟進(jìn)買家，把握詢盤實(shí)戰(zhàn)技巧非常重要！以“Plush Toy毛絨玩具”為例，我們列舉了一些詢盤跟進(jìn)實(shí)例，供會(huì)員朋友們參考！一、買家詢盤為泛?jiǎn)査挟a(chǎn)品詢盤格式通常如下：We are interested in all your products, could you please send us more information and samples about your products and price list?可參考如下模板回復(fù)：Dear Sir/ Madam,Thanks for your inquiry at Made-in-China.com.We are professional supplier for plush toys at competitive price, located in Nanjing City, Jiangsu Province. Here is the attachment with some pictures of our products that may suit your requirements, for more, please check our website, and select the products that you’re interested in.We have great interest in developing business with you, should you have any inquiries or comments, we would be glad to talk in details through MSN：XXX \ mails or any way you like.(附件內(nèi)容可挑選一些公司主打產(chǎn)品)客戶泛泛咨詢時(shí)，往往真實(shí)購(gòu)買意圖一般，除非其正好需要/感興趣您現(xiàn)在的產(chǎn)品或您挑選出的主打產(chǎn)品。對(duì)能給予繼續(xù)回復(fù)的客戶應(yīng)繼續(xù)重點(diǎn)追蹤，沒(méi)有回復(fù)的客戶則可以考慮不必花費(fèi)大量時(shí)間追蹤。二、買家詢盤為針對(duì)公司具體產(chǎn)品發(fā)的詢價(jià)此類詢價(jià)目標(biāo)性較強(qiáng)，真實(shí)有效性較高，需重點(diǎn)跟進(jìn)。已經(jīng)根據(jù)買家詢盤內(nèi)容做出了具體回復(fù)，并同時(shí)報(bào)了價(jià)格，但買家沒(méi)有再發(fā)郵件過(guò)來(lái)。建議可發(fā)以下類似郵件提醒買家：Dear Sir/ Madam,Good morning!For several days no news from you, my friend. Now I am writing for reminding you about our offer for item of XXX dated XXX according to your relative inquiry at Made-in-China.com. Have you got (or checked) the prices or not? Any comments by return will be much appreciated. （可根據(jù)客戶要求的產(chǎn)品加上自己產(chǎn)品的特色）It will be our big pleasure if we have opportunities to be on service of you in near future.Looking forward to your prompt response.（可將第一次發(fā)給客戶的郵件內(nèi)容附在郵件下方以提醒買家第一次郵件回復(fù)內(nèi)容。）若過(guò)段時(shí)間，買家還是沒(méi)有回復(fù)郵件，建議可再發(fā)如下類似郵件再次追蹤：Dear Sir/ Madam,How are you? Hope everything is ok with you all along.Now I am writing for keeping in touch with you for further business. If any new inquiry, welcome here and I will try my best to satisfy you well with competitive prices as per your request.By the way, how about your order (or business) with item XXX? If still pending, I would like to offer our latest prices to promote an opportunity to cooperate with each other. 如果連續(xù)三封郵件發(fā)出去之后買家仍然無(wú)動(dòng)于衷，基本證明買家可能對(duì)您產(chǎn)品/價(jià)格不感興趣或者由于其他原因暫時(shí)不需要您的產(chǎn)品，我們應(yīng)暫時(shí)擱置，將時(shí)間用在繼續(xù)尋找新的目標(biāo)客戶上。當(dāng)然也有很多非常好的買家會(huì)被您的毅力感動(dòng)，回復(fù)告訴您一些關(guān)于產(chǎn)品進(jìn)展的情況，我們千萬(wàn)不可急于求成，而應(yīng)按照客戶的提示有針對(duì)性得去保持追蹤。以下為幾種經(jīng)常收到的買家回復(fù)：1.客戶收到跟進(jìn)郵件后，如果覺(jué)得還沒(méi)有對(duì)我們產(chǎn)品有需求的話，他/她一般都會(huì)說(shuō)以后聯(lián)系，不管怎樣，能讓客戶回復(fù)已經(jīng)不錯(cuò)了，說(shuō)明以后還是有機(jī)會(huì)的：Dear，I’m doing fine, thanks for your information.I’m still in the planning of building my new house, due to the work constrain I decided to delay it first.Anyway I will contact you once I decided. Thanks!2.收郵件的人不是公司決策者Dear，Thank you! I received your email and I sent it to my boss. He didn't tell me anything just now.I will contact you soon once got any news.3.告訴您不及時(shí)回復(fù)郵件的原因Dear，I receive more than 10 offers every day and it will take me some times to look into each and every offers. I will contact you in the future if you are in our selection of companies.Many thanks for your co-operation.跟進(jìn)技巧：這類客戶建議可通過(guò)發(fā)新產(chǎn)品介紹或者新報(bào)價(jià)的方式來(lái)保持聯(lián)系，相信時(shí)間久了成為您客戶的可能性還是比較大的。至少讓買家對(duì)您留有印象，即使暫時(shí)不需要您的產(chǎn)品，日后有需要的時(shí)候也會(huì)首先想到您。4.可能暫時(shí)不需要您的產(chǎn)品，但會(huì)問(wèn)其他產(chǎn)品或者詳細(xì)咨詢一些與產(chǎn)品相關(guān)的問(wèn)題，如：Dear，Please excuse the delay in my reply.I have been so busy searching through all the mails, concerning the plush toys project.May I ask you, where you purchase your soft fabric for the toys? We have a customer who is interested in this subject.In the coming days, I will reply concerning some samples.跟進(jìn)技巧：這樣的客戶就要根據(jù)公司的實(shí)際情況來(lái)回復(fù)了，建議不管能否幫得上忙都能給些回復(fù)和建議，暫時(shí)不能成為客戶也可以先做朋友嘛，至少他問(wèn)的是與您產(chǎn)品相關(guān)的問(wèn)題，中國(guó)有句俗話“多個(gè)朋友多條財(cái)路”，特別是生意上的朋友！5.想借機(jī)刺探軍情的Dear，Sorry for the late reply. I will get back with you later.I am very busy at the moment. If you have US customer as reference, that would help a lot.I am not here to steal information. We use reference in US to generate trust, just like you have "connections" (friends) among Chinese.跟進(jìn)技巧：應(yīng)對(duì)這樣的買家，如果公司在US地區(qū)有關(guān)系較好，規(guī)模較大的老客戶，不妨挑選兩個(gè)介紹給他/她，這樣很能顯示您的實(shí)力。但回復(fù)之前還是應(yīng)根據(jù)公司具體產(chǎn)品在這個(gè)地區(qū)的推廣情況來(lái)做妥當(dāng)回復(fù)，站在買家立場(chǎng)多思考其詢問(wèn)的真正目的，一般簡(jiǎn)單告知公司名稱即可，謹(jǐn)慎透露對(duì)方聯(lián)系方式。如果在US地區(qū)沒(méi)有客戶，可以多介紹一些其他國(guó)家的客戶來(lái)顯示公司實(shí)力，同時(shí)向買家暗示我們?cè)赨S地區(qū)還沒(méi)有合作伙伴，如果您和我合作，將會(huì)幫助您開(kāi)發(fā)整個(gè)US市場(chǎng)。6.討價(jià)還價(jià)Dear，Thanks for your reply, I have received your quote and I am currently looking through all of the quotations that I have received. Currently your prices aren't the best but your products are very good. If you could make your prices more competitive I am sure we would be putting an order in with you very soon.跟進(jìn)技巧：可根據(jù)具體價(jià)格情況回復(fù)客戶，或通過(guò)詢問(wèn)客戶訂單量大小來(lái)做可能范圍內(nèi)的讓步?？偨Y(jié)：對(duì)于有效詢盤，我們一定要保持跟進(jìn)。買家每天都會(huì)收到很多Offer，市場(chǎng)競(jìng)爭(zhēng)很激烈，如果我們不跟進(jìn)，買家很有可能會(huì)忽略我們。跟進(jìn)過(guò)程中，更重要的是細(xì)細(xì)體會(huì)各種可能的原因，積極采取相應(yīng)措施，激發(fā)、把握買家購(gòu)買意圖，達(dá)成合作。另外，我們建議，跟進(jìn)郵件的發(fā)送時(shí)間宜選擇在星期二到星期五期間，星期六、星期日最好不要進(jìn)行這樣的跟進(jìn)郵件（特別是主動(dòng)的業(yè)務(wù)開(kāi)發(fā)郵件）。

外貿(mào)詢盤回復(fù)模板

根據(jù)詢盤的的不同類型，給大家推薦以下幾個(gè)不同的模板~

案例一

We are interested of importing your vases in France.?Please quote and send us sample.

我們有興趣在進(jìn)口你們的腰包，請(qǐng)報(bào)價(jià)并寄給我們樣品。

籠統(tǒng)點(diǎn)：郵件沒(méi)有明確指出產(chǎn)品型號(hào)及具體要求，例如采購(gòu)量，就直接要求報(bào)價(jià)和寄樣。

回復(fù)案例

Could you kindly tell me more details about the?vases you need？

Capacity, function, quantity, target price….So that we can offer the price accordingly.

Apart from that, you can see more details?about?our?products?in the?attachment.

您能告訴我更多關(guān)于所需花瓶的細(xì)節(jié)嗎？例如您所需要的容量、功能、數(shù)量、目標(biāo)價(jià)格....以便我們能相應(yīng)地報(bào)價(jià)。此外，更多產(chǎn)品細(xì)節(jié)詳見(jiàn)附件。

建議點(diǎn)：

1. 首先，通過(guò)網(wǎng)站搜索當(dāng)?shù)厣a(chǎn)同類產(chǎn)品的相關(guān)信息，以更好地了解對(duì)方的需求；

2.?回郵內(nèi)附公司簡(jiǎn)介及電子產(chǎn)品畫(huà)冊(cè)，讓買家方便直接回傳產(chǎn)品型號(hào)的同時(shí)擴(kuò)大選擇范圍；

3.?另附質(zhì)量與價(jià)格相對(duì)有優(yōu)勢(shì)的單價(jià)表供買家參考（建議PDF格式文件）；

4.?針對(duì)買家非明確部分，在回郵中點(diǎn)出并引導(dǎo)對(duì)方回復(fù)（參考案例）

案例二

Hello,

we are a company based in USA? and we require 400 pieces?wallet model 78-01. Sending us your best FOB prices and delivery time.

我們公司總部在美國(guó)，現(xiàn)在我們需要采購(gòu)400份錢包模型78-01。請(qǐng)回復(fù)最優(yōu)惠FOB價(jià)格及交貨時(shí)間。

不同于案例一，這是一封采購(gòu)意向明確、客戶信息都較為完整的詢盤，針對(duì)這樣的詢盤，專業(yè)簡(jiǎn)要的公司介紹和一份具有優(yōu)勢(shì)的報(bào)價(jià)就成為了重點(diǎn)。

回復(fù)案例

Thank you very much for your interest in our product model 78-01.

Our company is? ………

To comply with your request, the following for your reference:

1. Commodity: Model 78-01 wallet

2. Packing: Each packed in new non-woven bags

3. Quantity: 400 pieces

4. Price: USD two thousand and five (US$2005.00) FOB Shanghai

5. Payment: 100% T/T payment

6. Shipment: 1 week afterpayment

Please note that we do not have much ready stock on hand. Therefore, it is important to reply earlier, in order to enable us to effect early shipment.

非常感謝您對(duì)我們78-01型產(chǎn)品的興趣。我司.......(公司簡(jiǎn)介）。以下為可供您參考的資料：

1. 商品：78-01型錢包

2. 包裝：無(wú)紡布袋

3. 數(shù)量：400件

4. 價(jià)格：上海離岸價(jià)2500美元(2005美元)

5. 付款方式：100%電匯

6. 裝運(yùn)：付款后一周交貨

由于目前沒(méi)有太多的存貨，煩請(qǐng)盡快回復(fù)。

注：設(shè)置郵件已讀回執(zhí)，確認(rèn)客人是否收到回復(fù)以確保跟進(jìn)。

案例三

Hello, We are a wholesaler in France. We are interested in your pet bags for the quantity about one 20# container. The best price free sample is appreciated.

你好，我們是美國(guó)的批發(fā)商，我們對(duì)你們的寵物袋非常感興趣，期望采購(gòu)約一個(gè)20#集裝箱的。期望能夠提供最好的價(jià)格以及免費(fèi)樣品。

特點(diǎn)：最直觀的一點(diǎn)就是采購(gòu)數(shù)量很大，但是細(xì)節(jié)并不是很明晰，同時(shí)還要求低價(jià)+免費(fèi)樣品。

回復(fù)案例

Hi there,

Thanks for your inquiry, and we really want to do more business with you, and I think it is the best way to place an sample order which is USD10 shipping included.

If one 20# container （1500pieces）in one order, we can offer you the bulk price which is USD5.5/piece.

Here with enclosed the more modelprice list for your reference.

謝謝詢價(jià)，我們想和貴司保持長(zhǎng)期合作關(guān)系，我認(rèn)為最好的方法是訂購(gòu)一個(gè)樣品單，里面已經(jīng)涵蓋了10美元的航運(yùn)。

如果您能下一個(gè)20#集裝箱的訂單，我們可以給您提供5.5美元/件的批量?jī)?yōu)惠價(jià)。

隨函附上更多的型號(hào)和價(jià)目表供您參考。

建議點(diǎn)：大量訂購(gòu)詢問(wèn)價(jià)格，若是趕上采購(gòu)季節(jié)應(yīng)該是很有誠(chéng)意的買家，對(duì)他們的回復(fù)要詳盡一些，內(nèi)容一般包括樣品的價(jià)格，采購(gòu)量和相應(yīng)的價(jià)格，這個(gè)報(bào)價(jià)建議是包括運(yùn)費(fèi)的，給買家感覺(jué)是給他單獨(dú)開(kāi)了一個(gè)優(yōu)惠。

案例四

We?require a machine suitable for fairly heavy duty.?Please send me your current illustrated catalogue and a price list.

我們需要一臺(tái)適用于打字量較大的打字機(jī)。請(qǐng)寄一份最新的附圖產(chǎn)品目錄和價(jià)目表。

回復(fù)案例

Dear Sir，

We were very pleased to receive your letter of 5th April answering for typewriters and, as requested, enclose a copy of our latest illustrated catalogue and current price list.

We think the "Portable 95" is a machine that would suit your purpose very well. It weighs 6.5 kg and is a bit heavier than the usual portable, but it is good for heavy duty and at the same time conveniently portable when carried in its case.

We have one of these machines in stock and we shall be pleased to arrange for you to try it.

Although costs have been rising since March, we have not yet raised our prices, but may have to do so when present stocks run out. We therefore advise you to place your order with us at once.

我們很高興收到您4月5日的來(lái)信，現(xiàn)按您來(lái)信的要求附上我們最新的附圖產(chǎn)品目錄及現(xiàn)在的價(jià)目表。

我們認(rèn)為“手提95型”會(huì)適合您的需要。這部機(jī)重6.5公斤，比常見(jiàn)的手提機(jī)稍重一些，但適合于打字量大的工作，同時(shí)也可放進(jìn)打字箱內(nèi)，便于手提。

目前我們的存貨中有這樣一臺(tái)打字機(jī)，我們將很樂(lè)意為您安排試用。

自今年三月以來(lái)各種費(fèi)用一直在上升，但我們?nèi)晕刺醿r(jià)，不過(guò)當(dāng)庫(kù)存一旦售完價(jià)格可能會(huì)有上浮。為此我們建議您盡快下單。

建議點(diǎn)：這種就是屬于對(duì)自己的采購(gòu)意向還不甚明確的買家。這種買家建議是主動(dòng)出擊，給對(duì)方主動(dòng)營(yíng)銷適合的產(chǎn)品并附上產(chǎn)品相關(guān)信息以供查閱。

案例五

can you quote me 500sets of t8 led tube 4 feet cool white 265vac voltage constant current. How much?

能給我報(bào)500套t8 led管4英尺冷白色265 vac恒壓電流嗎？多少錢？

回復(fù)案例

Dear Adrian,?

Thank you for your inquiry, ragarding our T8 tube.?The details and price of this item is as below:

Item: T8 tube? ?Model No: J4004?

Color: Cool white (6000K)?

Cover: milk white?

Tube type: T8-1.2m (4 feet)?

LED type: 2835 SMD? ?

Voltage: AC95-265V

Power: 24W

Lumen: 2000Lm?

IP grade: 20?

Constant current:?The EXW factory price of 500 sets is? $xxx/set.?

Validity: 30 days?

Payment: T/T?

Delivery: 7-10 days?

Warranty：3 year

We have the available for quick delivery in quantities to suit your requirements! For more details, please feel free to contact me .

感謝您對(duì)我們T8管的詢價(jià)。這個(gè)項(xiàng)目的細(xì)節(jié)和價(jià)格如下產(chǎn)品型號(hào)：

......

我們可以根據(jù)您的要求快速交付數(shù)量。如需更多信息，請(qǐng)隨時(shí)與我聯(lián)系。

建議點(diǎn)：這種就是點(diǎn)對(duì)點(diǎn)的直球回復(fù)，快速利落，同時(shí)也可以直接讓客戶判定是否匹配他的采購(gòu)需求。

最后，

發(fā)完報(bào)價(jià)還要記得及時(shí)跟蹤。打一個(gè)電話比發(fā)十封郵件可能更有效果！

求一篇關(guān)于衣服交易的詢盤發(fā)盤還盤接受的中文函電范文。其他產(chǎn)品也行。

如你與某外商第一次聯(lián)系，我這里給大家一個(gè)標(biāo)準(zhǔn)的聯(lián)系函格式,請(qǐng)參考：

郵件標(biāo)題：客戶求購(gòu)的產(chǎn)品名稱郵件內(nèi)文：To:客戶公司名稱Attn:客戶人名Re:客戶求購(gòu)的產(chǎn)品名稱

DECORATIVE LIGHTING

We are pleased to get to konw that you are presently on the market for decorative lighting,and as a specialized manufacturer and exporter for this product in China,we sincerely hope to establish business relations with your esteemed corporation. If the product we offered above is some different from what you require actually,kindly inform us in detail,we will be pleased to re-offer you as per yr actual requirements asap.Please note that the product pictures will be sent to you upon yr request,and a small sample could also be sent to you for yr final checking if the price is finally acceptable.To konw more about our corporation,kindly visit our website: kindly check and revert at yr earlist.

Pure Trading Co.,Ltd

Add: Tel: Fax: E-mail:幾點(diǎn)說(shuō)明：

a)郵件標(biāo)題只能是客戶求購(gòu)的產(chǎn)品名稱，而不要加其它的任何多余語(yǔ)言，這樣，客戶打開(kāi)你郵件的可能性一般可達(dá)到100%；

b)開(kāi)頭語(yǔ)簡(jiǎn)潔帶過(guò)證明你是專業(yè)而老練的商人，可立即拉近與客戶的距離，而對(duì)商人來(lái)說(shuō)過(guò)多的寒暄實(shí)在是多余；不少人喜歡一開(kāi)始就說(shuō)從何得知該客戶的，我們建議你，一般情況下最好不用提，客戶在那里發(fā)布過(guò)求購(gòu)信息，客戶自己知道，多說(shuō)多余，不過(guò)，如是本網(wǎng)線下轉(zhuǎn)發(fā)給你的外商詢盤，加一句話也無(wú)妨；

c)開(kāi)頭語(yǔ)特忌諱主動(dòng)過(guò)多介紹自己，因?yàn)闀?huì)給人一種推銷的感覺(jué)，給人的第一感覺(jué)就不好，事實(shí)上，沒(méi)有幾個(gè)客戶會(huì)有耐心來(lái)閱讀你的長(zhǎng)篇介紹的，不主動(dòng)過(guò)多介紹自己將一定反而會(huì)給客戶一種很自信、很專業(yè)的印象，這種印象對(duì)你來(lái)說(shuō)是非常重要的；那么，“過(guò)多”的標(biāo)準(zhǔn)是什么呢？我們認(rèn)為，介紹性語(yǔ)言超過(guò)兩句即是“過(guò)多”！

d)簡(jiǎn)潔開(kāi)頭后，你必須立即進(jìn)入正文，即報(bào)價(jià)，因?yàn)榭蛻糇铌P(guān)心的無(wú)非是產(chǎn)品規(guī)格與價(jià)格而已，你如不能提供客戶想要的東西，客戶回你干嗎？立即進(jìn)入報(bào)價(jià)，證明你是專業(yè)做該行的，你是有誠(chéng)意、實(shí)實(shí)在在想做生意的，大家的時(shí)間都很寶貴，都不想浪費(fèi)時(shí)間，特別是歐美商人更是如此； 有人說(shuō)，客戶詢盤中規(guī)格說(shuō)的不全，無(wú)法報(bào)價(jià)，事實(shí)上，沒(méi)有那個(gè)外商會(huì)在詢盤中一次就把要求說(shuō)完的，你可估摸著試探性報(bào)，報(bào)錯(cuò)了沒(méi)關(guān)系，這只是證明你是專業(yè)的、多年做該行的，如所報(bào)的規(guī)格與客戶所要的不符，客戶一般會(huì)很快回復(fù)你并詳細(xì)告訴你他所需產(chǎn)品的具體要求的；有人總喜歡第一次聯(lián)系客戶時(shí)就問(wèn)東問(wèn)西的，有些國(guó)家的客戶（如印度、韓國(guó)）可能會(huì)耐心回你，但對(duì)大多數(shù)歐美客商（如美國(guó)）來(lái)說(shuō)，他們一般是不會(huì)回復(fù)該類郵件的；

e)所報(bào)的價(jià)必須是實(shí)價(jià)，必須與現(xiàn)有的市場(chǎng)行情相吻合，價(jià)太低，客戶知道你不是做該行，不會(huì)理你；價(jià)太高也會(huì)嚇跑客戶，客戶也不會(huì)回你，所以，切勿亂報(bào)價(jià)，應(yīng)了解清楚了、多比較后再報(bào)，對(duì)新產(chǎn)品、對(duì)外貿(mào)公司來(lái)說(shuō)這點(diǎn)尤其重要；

f)第一次聯(lián)系客戶時(shí)，除非客戶在詢盤中提出，最好不要主動(dòng)附上圖片，以免被刪或被國(guó)外反垃圾郵件軟件攔截；

g)與客戶第一次聯(lián)系最好用HOTMAIL郵箱，或在郵件中另附上你的HOTMAIL郵箱，因?yàn)槔]件泛濫的原因，中國(guó)越來(lái)越多的郵件服務(wù)器被國(guó)外打入黑名單，你發(fā)的郵件可能最終進(jìn)不了客戶的郵箱，或客戶回你的郵件你也收不到，這種情況已越來(lái)越嚴(yán)重，而用HOTMAIL郵箱一般不會(huì)有這方面的問(wèn)題；8，強(qiáng)烈建議：如你不能報(bào)出有一定竟?fàn)幜Φ膬r(jià)格，請(qǐng)最好不要聯(lián)系客戶，既然報(bào)不了價(jià)自然就成不了，不僅客戶很可能不會(huì)理你，你又何必浪費(fèi)你及外商寶貴的工作時(shí)間呢？對(duì)外貿(mào)公司來(lái)說(shuō)，何不在貨源上多下點(diǎn)功夫，效果一定好很多！總之，你聯(lián)系客戶的目地?zé)o非是為了爭(zhēng)取能最終成交，而要能最終實(shí)現(xiàn)成交的目地，你起碼總要邁過(guò)產(chǎn)品規(guī)格相符、出口報(bào)價(jià)適當(dāng)這兩個(gè)檻，直接洽談這兩個(gè)最重要的問(wèn)題，不僅外商喜歡，也必能大大縮短成交的進(jìn)程，大家何樂(lè)何不為呢？轉(zhuǎn)自：國(guó)際進(jìn)出口貿(mào)易論壇

回復(fù)客戶的詢盤要清晰

對(duì)于如何回復(fù)客戶的詢盤的問(wèn)題，從表面看，是一個(gè)比較簡(jiǎn)單的問(wèn)題，其實(shí)是一個(gè)很深的問(wèn)題，也是一個(gè)所有從事外貿(mào)工作需要思考的問(wèn)題，老外貿(mào)也不例外，因?yàn)檫@是一個(gè)關(guān)系到能不能抓住這個(gè)客戶、能不能發(fā)展這個(gè)客戶的問(wèn)題，因此：

一、首先要調(diào)整好自已的心態(tài)。因?yàn)橛泻芏嗤赓Q(mào)業(yè)務(wù)員，在詢盤多的情況下：

1、工作忙不過(guò)來(lái)，沒(méi)有及時(shí)回復(fù)，認(rèn)為反正現(xiàn)在詢盤多，拖幾天也不要緊；

2、針對(duì)詢盤多的情況下，在報(bào)價(jià)時(shí)，就會(huì)產(chǎn)生多報(bào)一點(diǎn)不要緊的情況，因?yàn)閳?bào)少了吃虧的是自已，報(bào)多了還可以還價(jià)，且就是這多一點(diǎn)的想法，使你失去了一些機(jī)會(huì)；

3、真正做到大小客戶、新老客戶、遠(yuǎn)近客戶等平等對(duì)待的原則。

二、要站在買方的角度思考問(wèn)題，做好仔細(xì)的準(zhǔn)備工作：

1、價(jià)格：FOB、CIF等各種價(jià)格，什么樣的方式客戶最能接受，什么樣的價(jià)格最能讓雙方滿意達(dá)到均衡；

2、數(shù)量：在什么時(shí)間內(nèi)能提供什么樣的數(shù)量，千萬(wàn)不能失信于客戶；

3、質(zhì)量：能達(dá)到什么樣的質(zhì)量保證，以及在生產(chǎn)過(guò)程中采取的措施等；

4、包裝：什么樣的包裝？20”能裝多少？40”能裝多少？等；

5、圖片：備有各種產(chǎn)品的圖片等，這是很重要的一點(diǎn)；

6、樣品：要有各種馬上能寄的樣品；

三、做好溝通的準(zhǔn)備工作：

1、在語(yǔ)言的溝通上，要做一些技巧；

2、在對(duì)方不回復(fù)的情況下，要主動(dòng)回復(fù)；

3、并盡可能使用多種方法，如：郵件、電話、傳真等；

4、并利用我方或?qū)Ψ降墓?jié)假日、地方的搬遷、重大事件的發(fā)生等情況主動(dòng)聯(lián)絡(luò)，以拉近距離； 要真正抓住或發(fā)展一個(gè)客戶不是一件容易的事情，要做的事情還很多很多“人”的結(jié)構(gòu)就是相互支撐，“眾”人的事業(yè)需要每個(gè)人的參與。

望采納！??！

英文詢盤郵件回復(fù)范文

詢盤郵件聽(tīng)說(shuō)過(guò)，詢盤郵件的英文版你知道怎么寫嗎?下面是我為你整理的英文詢盤郵件回復(fù) 范文 ，希望對(duì)你有用!

英文詢盤郵件回復(fù)范文1

可以針對(duì)首次來(lái)信沒(méi)有明確需求，聯(lián)系信息不全的客戶

Dear Mr. Amir,

Many thanks for your inquiry dated(of) ____ from alibaba.com.

In order to let us make more correct quotation accordingly, please kindly tell us the e_act model number you prefer after checking our website of .

Besides, to help us offer the best price, please also introduce your company as many details as you can. Such as your company foundation time, how many workers, major product lines, company website and last year's sales turnover if possible. More details better price.

Waiting for your early reply.

Best Regards

Amy

可以針對(duì)首次詢盤比較明確，且聯(lián)系信息較全的客戶。

Dear Mr. Naresh,

So glad receiving your enquiry for our Barbies' collection from Alibaba.com dated ___. Thanks a lot.

We are a leading manufacturer in children’s wear in China and our products have been e_ported to customers all over the world such as ____ . The Barbies Collection is the most popular style in our factory, selling fast.

However, detailed price list for the skirts and long pants will be sent to you based on your specific further product description such as color, specification, special design requirement etc. Please check the following styles photo which should be suitable for your Indian market and tell us more requirements on the e_act skirts and long pants.

Please do not hesitate to contact us if any question and we are waiting for your reply.

Best regards,

Amy

可以針對(duì)首次詢盤，需求明確，要求報(bào)價(jià)的客戶。

Dear Mr. Muller:

Thank you for the letter of (date) enquiring price for our boy‘s t-shirt.

To close our deal a.s.a.p, we offer you firm CF Limassol USD ___/pc. Payment by irrevocable L/C to reach us one month before the time of shipment. This offer is subject to your reply reaching us before (date). Please refer to the attached files for packing and product specification info.

We allow a discount of 5% if your order e_ceeds USD 5,000. And there has been a heavy demand for our t-shirt and our factory is fully committed right now.

Therefore, at the most competitive price we offer, we hope to receive your reply with

questions if any or an order soon.

Best regards

Amy

可以針對(duì)首次詢盤，需求明確，要求報(bào)價(jià)的客戶。

Dear Johnson，

We are so glad to know you are interested in our product 106.248, 106.249,106.250 series and very glad to enter into business relationship with you.

As Australia is our important strategic market, and in order to help us both to push sales here, our company prefer to offer you the above "cost" price to hit your target.

Hope so competitive price can help you get your market soon .

By the way, could you pls tell us which color you like most and what kind of packing way you prefer?

Your prompt reply will be highly appreciated.

Best regards

Amy

英文詢盤郵件回復(fù)范文2

Dear Edison Bonilla,

How are you? Thanks a lot for your mail and your trust on us.

I noted that you are interested in our products with item BL-88, I think you got the size and specifications from the details from ALIBABA.The price of it is enclosed. Please check. As usual,we use the T/T as payment.And our minimum order quantity is 1000pieces.We separately enclosed our full e-catalogue. Please feel free to ask me,if you have any more question./I kook forward to hearing from you. / I can send samples to you, if you reply to me/I can do for you some special samples, if you reply to me /

Yours,sincere

Star Cheng

Company: Shenzhen Qkie Electronic CO., LTD

Cuntry:China

Add:5/f,Building A,_i_iang haoye Technology park,Fuyong Town,Baoan District,ShenZhen City,China

Tel: 86-755-2751 2960

Cel:+86 13249854876

Fa_: 86-755-2751 6546

Gmail:qkiewireless@gmail.com

Website:.cn

建立業(yè)務(wù)關(guān)系

Dear Sir or Madam:

A few months ago we had the opportunity to see a display of your productds at the Guangzhou International Trade Center ,and we were most impressed by the quaity and low prices.

We should like to offer you our service as a trading firm ,and would mention that we are e_perienced importers of our country ,and are enjoying a good reputation all over the world.

In addition ,we operate our own advertising agency ,and we can use the latest marketing procedures quite efficiently.You will be sure of your sales if you would allow us to promote sales of your products througout China .

Your early reply will be highly appreciated.

Yours faithfully,

1. we are one of the largest importers of ….in…and shall be pleased to establish business relations with you.

2. we enclose a copy of our catalogue for your reference and hope that you would contact us if any item is of interest to you.

3. we ,therfore,take pleasure in informing you that we are an enterprise

manufacturing shirts.開(kāi)發(fā)信

4. the products manufactured here have been proved by a scrupulous test to be sound.嚴(yán)格的質(zhì)檢認(rèn)證

5. Enclosed are a brochure and a copy of our price list to give you a general idea of our products available.寄手冊(cè)

6. We are sending you separately our pattern-book with the price list.隨函附寄

7.We are confident that you can do some profitable business.相信貴方可以獲利。

8.We would like to enter into direct business relations with you on the basis of equality ,mutual benefit and e_change what one has for what one need.平等互利的基礎(chǔ)上

9.don t remember to tell you then Me_ican market is very competitive 市場(chǎng)競(jìng)爭(zhēng)激烈

10. The designs and colors of all products will almost e_actly match your needs詢問(wèn)詳細(xì)信息

包裝和嘜頭

1. We want you pack the tins in cartons ,each containing 12

tins,separated by corrugated paper dividers.

2. We trust that you will give special care to the parking in order to

avoid damage in transit.

3. Each case should be marked with the following: name of the

commodity, quantity, country of origin, etc.

4. We can do e_actly according to your packing instructions. 支付貨款

1Dear Sir or Madam:

We are writing to refer you to our letter dated Jan 11,2004, in which we confirmed the acceptance of your order NO .309.In that letter,we promised that the shipment would be made by the end of March subject to your L/C reaching here by the end of January.

However until now we haven’t received your L/C.Would you please promptly instruct your banker to open an irrevocable L/C at sight in our favor without further delay so that we can arrange for prompt shipment?If your L/C cant reach us within 10 days ,we are afraid that we may be able to ship the order as instructed.

We are looking forward to receiving your early reply.

2Dear Sir or Madam:

I have received your letter to tell you that I have today through the National Bank established the confirmed,irrevocable Letter of Credit NO.778 in your favor for the amount of Euro 62,000 payable by sight draft accompanied by a full set of the shipping documents.

3.

Hi Mike,

Samples received and already passed to vendor. The material was PP, not ABS. Offer sheet is preparing and will be sent to you soon. By the way, raw material increased these days, pls make a decision quickly to go ahead after price confirmed. We'll arrange the mass production asap.

Thanks and best regards,

C

4.開(kāi)發(fā)信RE:the SECRET how to reduce mouse cost

Hi

Good day.Shenzhen Qkie electronic technology Co.,ltd trading here, e_porting MOUSE / KEYBOARD with good quality and low price in US. We are pleased to enclose you our ENTERPRISE CULTURE,pls kindly check. Call me, let's talk details.

BR,

Star

Company: Shenzhen Qkie Electronic CO., LTD

Cuntry:China

Add:5/f,Building A,_i_iang haoye Technology park,Fuyong Town,Baoan District,ShenZhen City,China

Tel: 86-755-2751 2960

Cel:+86 13249854876

Fa_: 86-755-2751 6546

Gmail:qkiewireless@gmail.com

Website:.cn

各種詢盤回復(fù)范本

高效回盤5大要訣

及時(shí)：接到買家詢盤，要給予及時(shí)反饋，確保詢盤回復(fù)有效性。通常在1小時(shí)內(nèi)完成回詢盤，訂單生成的率高達(dá)70%，回時(shí)間超過(guò)10小時(shí)，會(huì)大大降低訂單生成率。

專業(yè)：賣家應(yīng)具備豐富的行業(yè)知識(shí)，對(duì)于客戶關(guān)于產(chǎn)品方面詢問(wèn)，能夠給予專業(yè)解答。

準(zhǔn)確：要將回復(fù)信寫得很清楚，首先要正確理解買家來(lái)函的準(zhǔn)確意思，如有不清楚的地方，則應(yīng)立即去函向客戶詢問(wèn)了解，切忌一知半解。

具體：盡量一次性多傳達(dá)自己的意思，以免來(lái)回溝通錯(cuò)過(guò)了商機(jī)。

格式：格式一般分為稱呼、正文、敬祝語(yǔ)、落款幾個(gè)部分，語(yǔ)言簡(jiǎn)潔準(zhǔn)確，避免出現(xiàn)語(yǔ)法和拼寫的錯(cuò)誤。鑒于東西方 文化 的差異建議回答賣家問(wèn)題直截了當(dāng)，一般疑問(wèn)句建議先回答yes或者no，然后再補(bǔ)充自己需要說(shuō)明的。 回盤參考模版

不同狀態(tài)下訂單，回復(fù)詢盤的方式和技巧各有不同。下面將訂單狀態(tài)大致分為一下幾類：

1、未付款詢盤回復(fù)：

第一主動(dòng)出擊，當(dāng)買家下單后應(yīng)及時(shí)主動(dòng)與買家聯(lián)系，聯(lián)系內(nèi)容可以按照先后順序包括為打招呼，對(duì)產(chǎn)品進(jìn)一步的介紹，并告知請(qǐng)付款以及時(shí)查看庫(kù)存?zhèn)湄?，盡快發(fā)貨。下面一個(gè)不錯(cuò)的回復(fù)：

Dear ___,

we have got your order of......

The bag you order is one of the hot items from my store and it is made of high quality leather. But the order seems unpaid. If there's anything I can help with the price or size etc.

When the payment is finish, I can stock up the item and get it ready for shipping.

If any further questions, please feel free to contact with us.

Thanks

Best Regards

2、已付款訂單的回復(fù)：主要內(nèi)容包括確認(rèn)產(chǎn)品的規(guī)格，尺碼等等具體事宜，表現(xiàn)賣家的專業(yè)性下面是一個(gè)不錯(cuò)的例子：

Dear ___,

I am very glad to hear from you. The biggest size we have is 39. And this shoes is little bigger in size. So I think 39 will fit.

If you have any other questions, Please feel free let me know.

We are looking forward to getting your early reply.

Best Regards

3、發(fā)貨后的回復(fù)：

從貨物離開(kāi)中國(guó)海關(guān)至買家收到貨物建議每個(gè)階段賣家都給買家發(fā)一封郵件通知買家，直到買家收到貨為止。因?yàn)橘I家付款后都急于收到貨物，而郵寄過(guò)程一般又是5-10天不確定的，因此這樣隨時(shí)通知買家貨物狀態(tài)一是表現(xiàn)自己商業(yè)城信度二是及時(shí)的溝通能讓買家不再急切詢問(wèn)。

A、告訴買家訂單詳情

Dear Customer，

The item you order is already shipped and the tracking number is _____

The mail status is as follows:

SHANGHAI

Dispatch from Sorting Center

This is the status of your order. You will get it soon.

Thanks for your support and understanding.

B、 詢問(wèn)是否收到貨物

Dear customer,

EMS tracking information(EMS網(wǎng)站查詢)

This is the status showing on EMS. Have you already got the items? If you have got the items, please let me know.

Thanks

4、 客戶投訴產(chǎn)品質(zhì)量有問(wèn)題

Dear customer,

I received the boots but I can't sell them because the Gucci bo_ was ripped up if you can't secure the packages better than that then you will not be hearing from me again!

Dear friend,

I am very sorry to hear that. The damage must happened during transportation. I usually make sure everything is in good condition before shipping products out. I make sure giving you more discounts to make up when you buy from me ne_t time. Thanks for your understanding.

Best Regards

5、訂單完成

Dear customer,

I am very happy to see that you have received the items. Thanks for your support. I hope you satisfy with the item and looking forward to do more business in the future with you.

Thanks

Best Regards

6、提醒買家給自己留評(píng)價(jià)，這是在交易結(jié)束后很重要的一個(gè)環(huán)節(jié)

Thanks for your continuous support to our store, and we are

improving ourselves from service, quality, sourcing and so on.

it would be appreciated if you can leave us a positive feedback ,it's a great encouragement to us，if there's anything I can help with ,don't hesitate to tell me .

Best wishes

7、折扣

Dear ___,

Thanks for your message.

Well, if you buy the 2 items, we can offer you a GBP 0.26 discount. Once we confirm your payment, we will post the item for you in time.

Please feel free to contact us if you have any further question.

Thanks Best regards!

8、常見(jiàn)問(wèn)題回復(fù)

A、推廣新產(chǎn)品，采購(gòu)季節(jié)期間根據(jù)自己的 經(jīng)驗(yàn) ，可給買家推薦自己熱銷的產(chǎn)品。

Hi there,

As Christmas is coming, we found hair straightened has a large

potential market. Many customers bought them for resale on DHgate or in their retail store because it's a high profit margin product.we have a wide range of GHD mk4 STRAIGHTER products on sell as well. Please click the following link to check them out. If you have more than 10 pieces in one order we can help you get a wholesale price. Thanks.

Regards

B、貨物斷貨，貨物偶爾的斷貨只要認(rèn)真解釋一下，買家一般能夠理解，最好的辦法是告訴買家自己會(huì)積極盡量幫他找到庫(kù)存，同時(shí)向他介紹類似的款式供其選擇。

We are really sorry that the bag you order is out of stock at the moment. I will contact the factory to see when they are going to be available again. I would like to recommend you some other pretty bags which have the same style. Hope you like them as well. You can click on the following link to check them out.

If there's anything I can help with, Please feel free to contact us.Thanks.

Regards

C、改完價(jià)格再次催款，很多情況買家下單后覺(jué)得運(yùn)費(fèi)過(guò)高，不愿意付款希望賣家能夠給與折扣，下面的回復(fù)可以借鑒一下：

Hi there,

We already reset the price for you. I give you another 10% discount on top of the original shipping price. Because the price we offer is lower than the market price and as you know the shipping cost is really high, we do not make much profit from this product. Hope you are happy with it.

IF any further questions, please feel free to contact us.

Regards

D、大量訂購(gòu)詢問(wèn)價(jià)格，大量訂單詢盤買家若是趕上采購(gòu)季節(jié)應(yīng)該是很有誠(chéng)意的買家，對(duì)他們的回復(fù)要詳盡一些，內(nèi)容一般包括樣品的價(jià)格，采購(gòu)量和相應(yīng)的價(jià)格，這個(gè)報(bào)價(jià)建議是包括運(yùn)費(fèi)的，給買家感覺(jué)是給他的一個(gè)優(yōu)惠。

Hi there,

Thanks for your inquiry, and we really want to do more business with you, and I think it is the best way to place an sample order which is 45 USD shipping included, If 100 pieces in one order, we can offer you the bulk price which is 39.5 USD/piece. I am looking forward to your reply.

Regards

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外貿(mào)客戶泛?jiǎn)査挟a(chǎn)品詢價(jià)的回復(fù)技巧

詢盤為泛?jiǎn)査挟a(chǎn)品內(nèi)容大多如下：

We are interested in all your products, could you please send us more information and samples about your products and price list?注：泛泛咨詢時(shí)，往往真實(shí)購(gòu)買意圖一般，除非其正好需要/感興趣您現(xiàn)在的產(chǎn)品或您挑選出的主打產(chǎn)品。對(duì)能給予繼續(xù)回復(fù)的買家應(yīng)繼續(xù)重點(diǎn)追蹤，未回復(fù)的買家可在轉(zhuǎn)發(fā)首次回復(fù)郵件基礎(chǔ)上詢問(wèn)買家是否有收悉X月X日的回復(fù)。

回復(fù)模板一：可報(bào)價(jià)

Dear Sir/Madam,Thanks for your inquiry at www.***.com. We are professional supplier for ***（產(chǎn)品名）at competitive price, located in*** 貼上幾張公司的圖片 ，驗(yàn)貨間、樣品間、生產(chǎn)線等圖片. Here is the attachment with some pictures of our products that may suit your requirements, for more, please check our website***, and select the products that you’re interested in.We have great interest in developing business with you, Could you have any inquiries or comments, we would be glad to talk in details through MSN:***/mails or any way you like.

回復(fù)模板二：不報(bào)價(jià)

Dear Sir/Madam,Thanks for your enquiry via Alibaba.com. There are too many references on our website (***), could you please review and precise us your interested products ? We could send you price list accordingly.Here I would like to show you some popular products as below, which are sold very well for other customers.貼上適于客戶市場(chǎng)或者最近好賣的產(chǎn)品圖片As a professional ***(產(chǎn)品名) supplier located in ***(公司地址), our products have been exported to ***(出口國(guó)別或地區(qū)) because of high quality and competitive price.貼上幾張公司的圖片，驗(yàn)貨間、樣品間、生產(chǎn)線等圖片We are sincerely looking forward to have business with you. Welcome to discuss for details via MSN: ***, mail:*** or ***.

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